Verifying your address is an important step in ensuring that your Wirex account is secure and compliant with regulatory requirements. In this guide, we will walk you through the process of verifying your address.
What is proof of address verification?
Verifying your address helps us ensure that we have accurate information about our users. This is important for regulatory compliance and helps prevent fraud and other illegal activities. It also enables you to access additional features, such as higher limits for transactions and card orders.
What documents are required for address verification?
For address verification, you will need to provide a document that clearly shows your name and address. Acceptable documents include:
Documents that need to be dated within the last 6 months:
Bank / Credit card statement (must show transaction history or summary indicating cash in/out, must be not issued by an online / neo bank)
Utility bill (water, electricity, gas, landline, and internet bills are accepted)
Tax invoice or government-issued residential statement/certificate
Documents with any date providing they have not expired:
Government-issued ID Card (must contain address) where it has not been used as a POI document
Government-issued driving licence (must contain address) where it has not been used as a POI document
Note that we cannot accept your a government-issued ID card or driving licence if the same document was used during your verification process when joining Wirex.
Please note that we do NOT accept:
Screenshots
Mobile phone bills
Bank statements issued by online / neo banks
Medical bills
receipts, or insurance statements
Step 1: Open Wirex and Tap Further Verification Required
The address verification process initiates when you tap ‘Further Verification Required’ and elevate your status from Starter to Intermediate as part of the verification boost process.
Step 2: Select document type
On the address verification screen, select the type of document you want to provide for verification. You can choose from utility bills, bank or credit card statements, council tax bills or government-issued letters.
Step 3: Upload your document
Take a photo of your document. Ensure that the image of your document is clear, not blurred, does not show any glare, and is not cropped. You may also choose to upload the file in acceptable formats, such as PNG, JPEG, or PDF. The maximum file size is 50 Mb.
Once you are satisfied that the picture of your document is clear and fully readable, tap “Upload document” to submit the image.
Step 4: Confirm submission
After submitting your document, you will see a submission confirmation. This means your document was successful in processing.
Step 5: Verification complete
Verification is usually completed within minutes, although it may take longer in certain cases. Once your document is verified (or rejected), you will receive an email and in-app notification.
By following these simple steps, you can easily verify your address and access additional features. If you have any questions, please do not hesitate to contact our Customer Support team for assistance.
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Why Wirex?
The Wirex platform offers a range of benefits for users looking to manage their assets and make transactions conveniently. Here are some key benefits our customers rave about:
Diversification ✅ We offer 150+ assets
Customer Support ✅ Out team is there for your 24/7
Community ✅ We have an incredible community of 6m+ customers over the world
Efficiency ✅ Over $20bn transactions processed with us
Trusted ✅ $30m insurance on digital assets
Safe and secure ✅ Our infrastructure is regularly tested and PCI DSS Level 1 compliant, which is the highest level possible
Cost Effective ✅ Free account, free free foreign exchange, low fees
Convenient ✅ wide range of on-ramp methods and high limits
Disclaimer
The information contained herein has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for financial, legal, or investment advice. Wirex and any of its respective employees and affiliates do not provide financial, legal, or investment advice.
The value of cryptoassets may fluctuate significantly over a short period of time. The volatile and unprecedented fluctuations in price may result in significant losses over a short period of time. Any Cryptoassets may decrease in value or lose all its value due to various factors including discovery of wrongful conduct, market manipulation, change to the nature or properties of the Cryptoasset, governmental or regulatory activity, legislative changes, suspension or cessation of support for a Cryptoassets or other exchanges or service providers, public opinion, or other factors outside of our control. Technical advancements, as well as broader economic and political factors, may cause the value of Cryptoassets to change significantly over a short period of time.
